Privacy Policy
Last updated: 7 July 2026
Jena Therapies (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect, why we collect it, how it is used, how long we keep it, and your rights regarding your personal information.
Who We Are
Jena Therapies is the trading name of [Your Mum’s Full Name], an independent counsellor and therapist providing professional counselling and therapeutic services in the United Kingdom.
Website: https://www.jenatherapies.uk
Email: [Add email address]
Telephone: [Optional telephone number]
What Information We Collect
Depending on how you use our website or services, we may collect the following information:
- Name
- Email address
- Telephone number
- Postal address, where applicable
- Date of birth, for clients only
- GP details, where appropriate
- Information submitted through our contact form
- Information shared during counselling or therapy sessions
When you visit our website, we may also collect basic technical information such as your IP address, browser type, device information, pages visited, and the date and time of your visit.
How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Arrange appointments
- Provide counselling and therapeutic services
- Maintain confidential client records
- Comply with professional, ethical and legal obligations
- Improve our website and services
- Protect the security and proper use of our website and practice
We do not sell your personal information.
Legal Basis for Processing
Under UK GDPR, we process your personal information using one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests in running a safe and effective professional practice
- Protection of vital interests where necessary
Contact Forms
If you contact us through our website, your information will only be used to respond to your enquiry and administer any services you request.
By submitting an enquiry through our contact form, you consent to Jena Therapies using the information you provide solely for the purpose of responding to your enquiry or arranging services you have requested.
Enquiries that do not become clients may be retained for a reasonable period before secure deletion.
Client Records
To provide professional counselling and therapy services, brief confidential session notes may be maintained.
These records are kept securely, anonymised, and stored separately from identifying information as appropriate.
Client records are retained in accordance with professional guidance and legal requirements before being securely destroyed.
Professional Supervision
As part of ethical counselling practice, anonymised information may occasionally be discussed with a qualified clinical supervisor.
No identifying information is shared in supervision unless legally required or necessary for safeguarding reasons.
Confidentiality
Counselling and therapy sessions are confidential. However, confidentiality may need to be broken where required by law or where there is a serious concern regarding:
- Safeguarding of a child or vulnerable adult
- Serious risk of harm to yourself
- Serious risk of harm to another person
- Court orders or other legal requirements
Where appropriate, we will aim to discuss this with you before sharing information.
Cookies
Our website uses cookies to improve your browsing experience and help the website function properly.
Cookies may include:
- Essential cookies required for the website to work
- Security cookies
- Preference cookies
- Performance or analytics cookies, where consent has been given
Non-essential cookies are only used where you have provided consent through our cookie banner. You may change or withdraw your cookie preferences at any time.
Third-Party Services
Our website may use trusted third-party providers, including but not limited to:
- WordPress
- Shopify
- HTML forms
- Elementor
- Compatible plug-ins
- Website hosting providers
- Google services, where enabled
These providers only process information necessary to deliver their services and are expected to comply with applicable data protection legislation.
Data Security
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, accidental loss, misuse, disclosure or alteration.
Although we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Data Retention
We only keep personal information for as long as necessary.
Retention periods vary depending on the type of information and our legal, ethical or professional obligations.
When information is no longer required, it is securely deleted or destroyed.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where appropriate
- Request restriction of processing
- Object to certain processing activities
- Request transfer of your information where applicable
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact Jena Therapies using the contact details on this website.
International Transfers
Where any website service providers store or process information outside the United Kingdom, we expect appropriate safeguards to be in place in accordance with UK GDPR.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
We recommend reviewing their privacy policies before providing personal information.
Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from anyone under 18 through this website.
Data Protection Complaints
If you have any concerns about how Jena Therapies has collected, stored or used your personal information, please contact us in the first instance using the contact details on this website.
We will acknowledge your complaint within 30 calendar days and investigate it fairly and promptly.
If you remain dissatisfied after we have responded, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).
Information about making a complaint to the ICO can be found at:
https://ico.org.uk/make-a-complaint/
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Jena Therapies using the contact details provided on this website.