Data Protection Complaints

Last updated: 7 July 2026

Jena Therapies is committed to protecting your personal information and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any concerns about how we collect, store, use or protect your personal information, we encourage you to contact us so that we can resolve the matter as quickly as possible.

How to Make a Complaint

You can submit a data protection complaint by contacting Jena Therapies using the contact details provided on this website.

Please include as much information as possible, including:

Your name and contact details.
A description of your concern.
Any relevant dates or correspondence.
What outcome you would like us to consider.

What Happens Next?

Once we receive your complaint, we will:

Acknowledge your complaint within 30 calendar days.
Investigate the matter fairly and confidentially.
Respond with the outcome of our investigation and any action taken where appropriate.

If You Are Not Satisfied

If you remain dissatisfied after receiving our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).

The ICO is the UK’s independent authority responsible for upholding information rights.

You can contact the ICO by visiting:

https://ico.org.uk/make-a-complaint/

Our Commitment

Jena Therapies treats all data protection concerns seriously and will always aim to resolve issues promptly, fairly and transparently.