Privacy Policy

Last updated: 7 July 2026

Jena Therapies (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used, how long we keep it, and your rights regarding your personal information.

Who We Are

Jena Therapies is the trading name of [Your Mum’s Full Name], an independent counsellor and therapist providing professional counselling and therapeutic services in the United Kingdom.

Website: https://www.jenatherapies.uk

Email: [Add email address]

Telephone: [Optional telephone number]

What Information We Collect

Depending on how you use our website or services, we may collect the following information:

Name
Email address
Telephone number
Postal address, where applicable
Date of birth, for clients only
GP details, where appropriate
Information submitted through our contact form
Information shared during counselling or therapy sessions

When you visit our website, we may also collect basic technical information such as your IP address, browser type, device information, pages visited, and the date and time of your visit.

How We Use Your Information

We use your personal information to:

Respond to enquiries
Arrange appointments
Provide counselling and therapeutic services
Maintain confidential client records
Comply with professional, ethical and legal obligations
Improve our website and services
Protect the security and proper use of our website and practice

We do not sell your personal information.

Legal Basis for Processing

Under UK GDPR, we process your personal information using one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate interests in running a safe and effective professional practice
Protection of vital interests where necessary

Contact Forms

If you contact us through our website, your information will only be used to respond to your enquiry and administer any services you request.

By submitting an enquiry through our contact form, you consent to Jena Therapies using the information you provide solely for the purpose of responding to your enquiry or arranging services you have requested.

Enquiries that do not become clients may be retained for a reasonable period before secure deletion.

Client Records

To provide professional counselling and therapy services, brief confidential session notes may be maintained.

These records are kept securely, anonymised, and stored separately from identifying information as appropriate.

Client records are retained in accordance with professional guidance and legal requirements before being securely destroyed.

Professional Supervision

As part of ethical counselling practice, anonymised information may occasionally be discussed with a qualified clinical supervisor.

No identifying information is shared in supervision unless legally required or necessary for safeguarding reasons.

Confidentiality

Counselling and therapy sessions are confidential. However, confidentiality may need to be broken where required by law or where there is a serious concern regarding:

Safeguarding of a child or vulnerable adult
Serious risk of harm to yourself
Serious risk of harm to another person
Court orders or other legal requirements

Where appropriate, we will aim to discuss this with you before sharing information.

Cookies

Our website uses cookies to improve your browsing experience and help the website function properly.

Cookies may include:

Essential cookies required for the website to work
Security cookies
Preference cookies
Performance or analytics cookies, where consent has been given

Non-essential cookies are only used where you have provided consent through our cookie banner. You may change or withdraw your cookie preferences at any time.

Third-Party Services

Our website may use trusted third-party providers, including but not limited to:

WordPress
Shopify
HTML forms
Elementor
Compatible plug-ins
Website hosting providers
Google services, where enabled

These providers only process information necessary to deliver their services and are expected to comply with applicable data protection legislation.

Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, accidental loss, misuse, disclosure or alteration.

Although we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We only keep personal information for as long as necessary.

Retention periods vary depending on the type of information and our legal, ethical or professional obligations.

When information is no longer required, it is securely deleted or destroyed.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Request restriction of processing
Object to certain processing activities
Request transfer of your information where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact Jena Therapies using the contact details on this website.

International Transfers

Where any website service providers store or process information outside the United Kingdom, we expect appropriate safeguards to be in place in accordance with UK GDPR.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from anyone under 18 through this website.

Data Protection Complaints

If you have any concerns about how Jena Therapies has collected, stored or used your personal information, please contact us in the first instance using the contact details on this website.

We will acknowledge your complaint within 30 calendar days and investigate it fairly and promptly.

If you remain dissatisfied after we have responded, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).

Information about making a complaint to the ICO can be found at:

https://ico.org.uk/make-a-complaint/

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Jena Therapies using the contact details provided on this website.